What this policy covers
This is the Privacy Policy of the Rise-X Digital Services Pty Ltd (ABN 45 640 133 615) and its related corporate entities (such as subsidiaries and affiliates) (we, us and our).
This Privacy Policy explains how we collect, store, use and share your personal information when you use our products or services (together our Services), or otherwise interact with us (for example by communicating with us or attending our premises or events).
If you do not agree with this Privacy Policy, then you must not access or use our Services or interact with our business.
You must ensure that any organisation or individuals who you permit, or enable through your act or omission, to access or use the Services or whose information is disclosed to Rise-X, are aware that Rise-X may use and disclose information about them in accordance with this Privacy Policy. Examples of where the forgoing applies to you include: where you are our customer acquiring Services under an agreement with us, then you must comply with this Privacy Policy and ensure any person or organisation you permit or invite to use the Services is made aware of it; or where you are invited to access or use the Services by our customer, then you must comply with this Privacy Policy and ensure anyone who uses the Services is made aware of it; you access or use our website.
Where we provide Services to an organisation (for example, your employer or an organisation that has invited you, or you are invited via your employer, to participate on a Service provided to our customer), that organisation controls the information provided to and processed using the Services. Please see the End User Notice below. This policy does not apply to the extent we process personal information in the role of a processor on behalf of such organisations.
This Privacy Policy took effect on the date set out above. We may need to update it from time to time. When we do so, the updated version will be posted on this website.
What information we collect about you
We collect information about you when you use our Services, provide it to us and when other provide it to us.
Information you provide to us: We collect information about you when you use our Services or provide it directly to us.
Account information: we collect information about you when you register for an account (including any profile information, preferences and payment details), use that account (for example to access or use our Services) and make any changes to that account.
Content you provide: when you use our Services we collect and store content that you create, post, send, receive and share. This includes any information about you that you may choose to include. You may also provide content through our websites. The Services include our websites. We collect content that you submit to our websites. For example, you provide content to us when you apply for Services, communicate with us, provide feedback or when you participate in any interactive features.
Information you provide to customer support: the Services may include our customer support. When using customer support you submit information to us, such as a problem you with a Service, technical contact information or otherwise engage with our support team. You may be asked to provide contact information, a summary of the problem you are experiencing and other information to assist in resolving issues you are experiencing with our Services.
Payment Information: we collect payment and billing information for the Services, including billing representative and their name and contact information and payment information.
Service use: we may keep track of certain information about you when you use or interact with our Services. That information may include features you use; links you click on; search terms; and how you interact with others on the Services.
Device and Connection Information: We collect information about your devices you use to access the Services, such as your computer or tablet. This device information includes your connection type and settings when you access or use our Services. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data. We use your IP address and/or country preference in order to approximate your location to provide you with a better Service experience. How much of this information we collect depends on the type and settings of the device you use to access the Services.
Cookies: we may from time to time use cookies on our website, products, and services. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. It is up to you to accept cookies; however, if you choose to reject cookies it may prevent you from taking full advantage of our website, products, and services. Our website, products and services may from time to time use cookies to analyses website traffic and help us provide a better user experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google AdWords. These ads may appear on other websites you visit.
Third party sites: our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that rise-x.io is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
Information we receive from other sources: we may receive information about you from other users of our Service our related companies, social media platforms, public databases, our business and partners. We may combine this information with information we collect.
Information you provide about others: you may need to provide personal information about other individuals to us, for example your authorised representatives or users of the Services. Where you provide personal information about others, you must obtain their consent, let them know you are giving us their personal information and tell them about this Privacy Policy.
How we use information we collect
We use the information we collect in a variety of ways.
Providing the Services: we use information about you to provide the Services to you, including to process transactions with you, authenticate you when you log in, provide customer support, and operate, maintain, and improve the Services.
Communicating with you: we use your contact information, including phone, email, SMS, chat functions and social media, to communicate with you, including confirming your purchases, reminding you of plan expirations, responding to your comments, questions and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages. Communications regarding the Services we supply to you are part of those Services and as such you cannot opt out of them as we need to be able to communicate with you. Where an opt out for communications is available, you will find that option within the communication itself or in account settings.
Development, improvement and analysis: As part of our business, we need to maintain and improve our services and processes and to develop new ones. In doing so, we may use your personal information to assist us with this. We use information about how our Services are used, including feedback, to undertake troubleshooting, identify usage activity patterns and trends, and for Service improvement including developing new services and features.
Marketing and promotion: your contact information, and information about how you use our Services, may be used to send communications about services or offers that may be useful or interesting to you. These may take the form of emails and messages sent to you over the Services.
Support: your information may be used when resolving technical or other related issues you encounter when using our Services or dealing with us. For example, responding to requests for assistance from you, analysing information related to your Services and use of them, and to correct faults or errors and improve the Services.
Security: information about you, your Service and use of them may be monitored and used for verification purposes, to confirm compliance with our Policies and acceptable use terms and otherwise in relation to the security of the Services and the platforms over which they are provided.
Where required by law and to protect legitimate business interests and legal rights: where required by law or where we believe it is necessary to protect legal rights and interests of ourselves, you or others, we use information about you in connection with compliance with laws and law enforcement, legal claims, compliance, regulatory, and audit functions.
Where you consent: we may use information about you where you have given us consent to do so for a specific purpose not in this Policy.
Safeguarding your personal information
To protect your privacy and security, we take reasonable steps. Those steps include:
- verifying your identity before granting access to your account. You are responsible for maintaining the secrecy of any Services access methods, passwords and account information, who you provide that information to, who you permit to access your Service or account and for controlling access to communications from us;
- using industry standard technical and organisational measures to secure the information we store.
While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet and services and systems connected to the Internet, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.
When you use our Services you are responsible for securing storage and access to the information you put onto the Services. That responsibility rests with you and not with us. You must take steps to prevent interception of information transmitted over networks and to manage and restrict access to the Services we provide to you.
Who do we share your personal information with?
Our Service Providers: we use and work with third-party service providers to provide our Services, including software development, customisation of our Services for you, hosting of our Services and platforms, maintenance, backup, storage, payment processing, analysis, marketing, and other services we acquire to operate our business and provide the Services to you. In doing so, our third-party service providers may be required to access or use information about you.
The above does not apply where you provide the information yourself directly to the service provider and that information is collected or stored by that third party, for example on a third party’s payment platform that you are directed to from our website or Services to process payments. In that case the supply of information is between you and the third party as the information is not collected, stored or controlled by us.
When you invite someone onto your Service: the Services enable you to invite others to your Service, for example to participate in the workflows you create using the Services. When you do so, information about you, such as your name and contact details, are shared with those you invite to use the Services.
Where required by law and to protect legitimate business interests and legal rights: where required by law or where we believe it is necessary to protect legal rights and interests of ourselves, you or others, we may share information about you in connection with compliance with laws and law enforcement, legal claims, compliance, regulatory, and audit functions. For example, where we believe that sharing your information is reasonably necessary to comply with applicable laws, regulations, legal processes or governmental request, such as meeting national security requirements, for the enforcement of our agreements with you and our Policies, protecting the security or integrity of our Services and the platforms over which they are provided, protect our other users, the public and ourselves from illegal activities or harm or responding to emergencies where we reasonably believe we are required to disclose information to assist in preventing death or personal injury to any person.
Where you consent: we may share your information where you provide your consent to us to do so.
We may share your information outside Australia: we may need to share your personal information with organisations or our other group entities that are located outside of Australia, for example in the following countries and regions: Philippines, Singapore, Europe, United Kingdom and the United States of America.
Whenever we do this, we require these parties to take appropriate measures to protect your information and restrict how they can use it.
How long we keep your information
Following termination or deactivation of your user account, Rise-X will retain your profile information and User Content for a commercially reasonable time, and for as long as we have a valid purpose to do so. In particular, Rise-X will retain your information for the purpose of complying with its legal and audit obligations, and for backup and archival purposes.
How can you access or correct your personal information?
It's important that your personal information is kept accurate, up-to-date and complete. If any of your details change please update those details on your account.
If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at connect@rise-x.io
How can you can contact us and how you can make a privacy complaint?
If you have any questions about this Privacy Policy or the Service, or wish to make a complaint please contact us at:
Email: connect@rise-x.io
We will acknowledge your complaint in writing as soon as possible and will give you an estimated timeframe for when we will respond.
End User Notice
Our Services are intended for use by organisations. The Services may be made available to you through an organisation, such as your employer or our customer that has invited you to participate or collaborate with them on a Service we provide to them. In such cases, that organisation is the administrator of the Services and is responsible for the information it collects or over which it has control. Where that is the, any data privacy questions you may have need to be directed to the relevant administrator, as your use of the Services may be subject to that organisation's policies. We are not responsible for the privacy or security practices of such organisations, which may be different to our policy.
Changing this policy
We may update this policy from time to time to reflect our current practice and ensure compliance with applicable laws. When we post changes to this policy, we will revise the “Last Updated” date at the top of this policy.
We recommend that you check this page from time to time to inform yourself of any changes.
If we make any material changes to this Policy or the way we collect, use, store and/or share your personal information, we will notify you on our website or by sending an email to the email address associated with your Service.